If you or the recipient of the cookies are not completely 100% satisfied with the quality, taste and freshness of our cookies, simply send us an email at inquiries@operationcookies.com within 14 days of receipt of the cookies and we’ll refund back 100% of the purchase price and shipping.

We are not responsible for delays caused by common carriers. However, we will work with customers to resolve any issues caused by any common carrier delay, should it happen.